False promises made by Finance Alliance representative

I am writing regarding order #ORD-3559-KZS-4137 placed with Finance Alliance on September 28, 1997. I paid $347.85 for equipment, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Harold H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3559-KZS-4137 placed with Finance Alliance on September 28, 1997. I paid $347.85 for equipment, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Harold H. and other representatives have not been helpful in resolving this matter.