Precision Structures refused to address issue

I'm writing to complain about the return process I received from Precision Structures. After paying $443.65 for service, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Selena O., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from Precision Structures. After paying $443.65 for service, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Selena O., but have not received a satisfactory resolution.