Quality issues with Quality Build Associates Cologne product

I'm writing to complain about the support package I received from Quality Build Associates Cologne. After paying $866.75 for membership, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Louisa I., but have not received a satisfactory resolution.

I'm writing to complain about the support package I received from Quality Build Associates Cologne. After paying $866.75 for membership, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Louisa I., but have not received a satisfactory resolution.