Quality issues with First Savings LLC product

I am writing regarding order #ORD-6768-MIO-6441 placed with First Savings LLC on November 13, 1992. I paid $843.65 for account, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Mikayla Q. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6768-MIO-6441 placed with First Savings LLC on November 13, 1992. I paid $843.65 for account, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Mikayla Q. and other representatives have not been helpful in resolving this matter.