Hidden fees discovered from Bank Management

I am writing regarding order #ORD-1369-FGC-2023 placed with Bank Management on May 21, 1991. I paid $407.69 for tool, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Princess Z. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1369-FGC-2023 placed with Bank Management on May 21, 1991. I paid $407.69 for tool, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Princess Z. and other representatives have not been helpful in resolving this matter.