Hidden fees discovered from Works Incorporated

I'm writing to complain about the premium plan I received from Works Incorporated. After paying $847.69 for tool, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Soledad K., but have not received a satisfactory resolution.

I'm writing to complain about the premium plan I received from Works Incorporated. After paying $847.69 for tool, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Soledad K., but have not received a satisfactory resolution.