Refund refused by Engineering Bros Kuching

I want to report a serious concern with Engineering Bros Kuching's platform that I purchased on July 21, 2005 from your New Nicholemouth, Delaware store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Caesar R., but my issue remains unresolved.

I want to report a serious concern with Engineering Bros Kuching's platform that I purchased on July 21, 2005 from your New Nicholemouth, Delaware store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Caesar R., but my issue remains unresolved.