Craft Solutions failed to honor their commitment

I am writing regarding order #ORD-3133-JTR-7930 placed with Craft Solutions on May 5, 1985. I paid $719.41 for item, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Zelda O. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3133-JTR-7930 placed with Craft Solutions on May 5, 1985. I paid $719.41 for item, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Zelda O. and other representatives have not been helpful in resolving this matter.