Poor customer service experience with Royal Haven Bordeaux Enterprises

I am writing regarding order #ORD-2632-ZGR-5064 placed with Royal Haven Bordeaux Enterprises on July 16, 2014. I paid $358.51 for membership, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Merlin U. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2632-ZGR-5064 placed with Royal Haven Bordeaux Enterprises on July 16, 2014. I paid $358.51 for membership, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Merlin U. and other representatives have not been helpful in resolving this matter.