Delayed delivery from Titan Manufacturing Incorporated

I am writing regarding order #ORD-9552-WDH-9673 placed with Titan Manufacturing Incorporated on April 10, 2021. I paid $692.7 for unit, but when it arrived, I discovered is not compatible as claimed. I've made numerous attempts to contact customer service, but Jalen D. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9552-WDH-9673 placed with Titan Manufacturing Incorporated on April 10, 2021. I paid $692.7 for unit, but when it arrived, I discovered is not compatible as claimed. I've made numerous attempts to contact customer service, but Jalen D. and other representatives have not been helpful in resolving this matter.