Hidden fees discovered in Excel Equity Nîmes statement

I'm writing to complain about the exchange program I received from Excel Equity Nîmes. After paying $320.83 for package, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Maybelle O., but have not received a satisfactory resolution.

I'm writing to complain about the exchange program I received from Excel Equity Nîmes. After paying $320.83 for package, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Maybelle O., but have not received a satisfactory resolution.