Unsatisfactory resolution from Premier Works Incorporated

I want to report a serious concern with Premier Works Incorporated's gadget that I purchased on May 11, 2024 from your Juleschester, Texas store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Derick U., but my issue remains unresolved.

I want to report a serious concern with Premier Works Incorporated's gadget that I purchased on May 11, 2024 from your Juleschester, Texas store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Derick U., but my issue remains unresolved.