The Luxury Suites refused to address issue

I'm writing to complain about the support package I received from The Luxury Suites. After paying $401.33 for appliance, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Rachelle N., but have not received a satisfactory resolution.

I'm writing to complain about the support package I received from The Luxury Suites. After paying $401.33 for appliance, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Rachelle N., but have not received a satisfactory resolution.