Billing dispute with Industries & Group

I am writing regarding order #ORD-5666-GUL-6224 placed with Industries & Group on March 1, 1993. I paid $898.69 for product, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Fern H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5666-GUL-6224 placed with Industries & Group on March 1, 1993. I paid $898.69 for product, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Fern H. and other representatives have not been helpful in resolving this matter.