Hidden fees discovered in Secure Securities Planners statement

I'm writing to complain about the setup assistance I received from Secure Securities Planners. After paying $348.57 for item, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Luella S., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Secure Securities Planners. After paying $348.57 for item, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Luella S., but have not received a satisfactory resolution.