Unresolved issue with Diamond Escape & Group Palembang product

I am writing regarding order #ORD-5300-FQB-8808 placed with Diamond Escape & Group Palembang on October 1, 1990. I paid $82.3 for solution, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Petra L. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5300-FQB-8808 placed with Diamond Escape & Group Palembang on October 1, 1990. I paid $82.3 for solution, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Petra L. and other representatives have not been helpful in resolving this matter.