Solid Build refused to address issue

I'm writing to complain about the warranty service I received from Solid Build. After paying $258.10 for membership, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Blaise W., but have not received a satisfactory resolution.

I'm writing to complain about the warranty service I received from Solid Build. After paying $258.10 for membership, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Blaise W., but have not received a satisfactory resolution.