Frustrated with First & Trust Holdings's lack of response

I want to report a serious concern with First & Trust Holdings's product that I purchased on November 12, 2023 from your New Neldafurt, Mississippi store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Rupert Z., but my issue remains unresolved.

I want to report a serious concern with First & Trust Holdings's product that I purchased on November 12, 2023 from your New Neldafurt, Mississippi store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Rupert Z., but my issue remains unresolved.