Master-Machine Medan refused to address issue

I purchased a item from Master-Machine Medan on February 3, 2023. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Audra S. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Master-Machine Medan on February 3, 2023. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Audra S. who promised to escalate my case, but I've heard nothing since.