Account access issues with Fiscal Planners

I want to report a serious concern with Fiscal Planners's item that I purchased on November 10, 2001 from your West Osborne, Ohio store. The product has couldn't access my account despite being advertised as high quality. I've contacted customer service three times and spoken to Nichole T., but my issue remains unresolved.

I want to report a serious concern with Fiscal Planners's item that I purchased on November 10, 2001 from your West Osborne, Ohio store. The product has couldn't access my account despite being advertised as high quality. I've contacted customer service three times and spoken to Nichole T., but my issue remains unresolved.