Solid Engineering & Sons refused to address issue

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Solid Engineering & Sons has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.

Dear valued customer, Thank you for bringing your concerns about our router to our attention. We at Solid Engineering & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective router 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary router accessory kit valued at $137.13 Please contact our dedicated resolution team at support@Solid Engineering & Sons.com with your preferred delivery date and time, referencing case number REF-81F7ACAB. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Miller Client Relations Director Solid Engineering & Sons