Frustrated with The Cozy Stay's lack of response

I'm writing to complain about the exchange program I received from The Cozy Stay. After paying $205.32 for application, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Emiliano Y., but have not received a satisfactory resolution.

I'm writing to complain about the exchange program I received from The Cozy Stay. After paying $205.32 for application, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Emiliano Y., but have not received a satisfactory resolution.