False promises made by Superior-Craft International representative

I am writing regarding order #ORD-5175-EWT-9304 placed with Superior-Craft International on May 30, 1985. I paid $119.29 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Brice I. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5175-EWT-9304 placed with Superior-Craft International on May 30, 1985. I paid $119.29 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Brice I. and other representatives have not been helpful in resolving this matter.