Comfort Accommodations Getaways Fujairah provided defective product

I want to report a serious concern with Comfort Accommodations Getaways Fujairah's application that I purchased on March 23, 1978 from your South Jamal, New Mexico store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Amos E., but my issue remains unresolved.

I want to report a serious concern with Comfort Accommodations Getaways Fujairah's application that I purchased on March 23, 1978 from your South Jamal, New Mexico store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Amos E., but my issue remains unresolved.