Hidden fees discovered from SummitTrust Lille Inc.

I am writing regarding order #ORD-1685-GUA-2918 placed with SummitTrust Lille Inc. on May 2, 2010. I paid $416.87 for solution, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Ned I. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1685-GUA-2918 placed with SummitTrust Lille Inc. on May 2, 2010. I paid $416.87 for solution, but when it arrived, I discovered doesn't work as advertised. I've made numerous attempts to contact customer service, but Ned I. and other representatives have not been helpful in resolving this matter.