Hidden fees discovered from Escape at Premium

I am writing regarding order #ORD-9360-YYD-5936 placed with Escape at Premium on September 30, 1980. I paid $320.15 for appliance, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Ayla M. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9360-YYD-5936 placed with Escape at Premium on September 30, 1980. I paid $320.15 for appliance, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Ayla M. and other representatives have not been helpful in resolving this matter.