Frustrated with Homes Bros Seoul International's lack of response

I am writing regarding order #ORD-3347-OUY-2071 placed with Homes Bros Seoul International on June 12, 2005. I paid $288.36 for account, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Marc B. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3347-OUY-2071 placed with Homes Bros Seoul International on June 12, 2005. I paid $288.36 for account, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Marc B. and other representatives have not been helpful in resolving this matter.