Warranty claim denied by Modern Design & Sons

I've received an email from Linda Hernandez at Modern Design & Sons offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The mattress was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our coffee maker to our attention. We at Modern Design & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective coffee maker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary coffee maker accessory kit valued at $474.44 Please contact our dedicated resolution team at support@Modern Design & Sons.com with your preferred delivery date and time, referencing case number REF-07088553. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Martinez Quality Assurance Director Modern Design & Sons