Pro-Structures São Luís provided defective product

I want to report a serious concern with Pro-Structures São Luís's application that I purchased on September 21, 1977 from your Artbury, Florida store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Colin H., but my issue remains unresolved.

I want to report a serious concern with Pro-Structures São Luís's application that I purchased on September 21, 1977 from your Artbury, Florida store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Colin H., but my issue remains unresolved.