Warranty claim denied by Solid Homes Associates Kuala Lumpur

I purchased a appliance from Solid Homes Associates Kuala Lumpur on March 9, 2023. Shortly after using it, I experienced arrived significantly late. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Keven J. who promised to escalate my case, but I've heard nothing since.

I purchased a appliance from Solid Homes Associates Kuala Lumpur on March 9, 2023. Shortly after using it, I experienced arrived significantly late. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Keven J. who promised to escalate my case, but I've heard nothing since.