Superior Craft Alliance Group refused to address issue

I want to report a serious concern with Superior Craft Alliance Group's equipment that I purchased on August 9, 1997 from your Vergietown, Michigan store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Aditya D., but my issue remains unresolved.

I want to report a serious concern with Superior Craft Alliance Group's equipment that I purchased on August 9, 1997 from your Vergietown, Michigan store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Aditya D., but my issue remains unresolved.