Account access issues with First Capital

I'm writing to complain about the exchange program I received from First Capital. After paying $980.64 for subscription, I found that it experienced long delays. I've tried resolving this with your customer service team multiple times, including speaking with Marcella U., but have not received a satisfactory resolution.

I'm writing to complain about the exchange program I received from First Capital. After paying $980.64 for subscription, I found that it experienced long delays. I've tried resolving this with your customer service team multiple times, including speaking with Marcella U., but have not received a satisfactory resolution.