False promises made by Savings Consultants St. John's representative

I want to report a serious concern with Savings Consultants St. John's's product that I purchased on October 24, 2008 from your North Bailey, North Carolina store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Rebeca X., but my issue remains unresolved.

I want to report a serious concern with Savings Consultants St. John's's product that I purchased on October 24, 2008 from your North Bailey, North Carolina store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Rebeca X., but my issue remains unresolved.