Warranty claim denied by Steel-Factories

I want to report a serious concern with Steel-Factories's device that I purchased on September 28, 1982 from your North Emory, Wyoming store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Angelo H., but my issue remains unresolved.

I want to report a serious concern with Steel-Factories's device that I purchased on September 28, 1982 from your North Emory, Wyoming store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Angelo H., but my issue remains unresolved.