Frustrated with Build Incorporated's lack of response

I'm writing to complain about the premium plan I received from Build Incorporated. After paying $791.67 for accessory, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Nya V., but have not received a satisfactory resolution.

I'm writing to complain about the premium plan I received from Build Incorporated. After paying $791.67 for accessory, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Nya V., but have not received a satisfactory resolution.