Delayed delivery from The Grand Oasis

I am writing regarding order #ORD-2648-EMV-7418 placed with The Grand Oasis on December 28, 1986. I paid $948.86 for equipment, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Dangelo C. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2648-EMV-7418 placed with The Grand Oasis on December 28, 1986. I paid $948.86 for equipment, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Dangelo C. and other representatives have not been helpful in resolving this matter.