Unresolved issue with The Classic Escape product

I purchased a plan from The Classic Escape on November 13, 1978. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Mathew R. who promised to escalate my case, but I've heard nothing since.

I purchased a plan from The Classic Escape on November 13, 1978. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Mathew R. who promised to escalate my case, but I've heard nothing since.