False promises made by Design Bros Genoa representative

I'm writing to complain about the consultation I received from Design Bros Genoa. After paying $636.48 for equipment, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Flossie M., but have not received a satisfactory resolution.

I'm writing to complain about the consultation I received from Design Bros Genoa. After paying $636.48 for equipment, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Flossie M., but have not received a satisfactory resolution.