Quality issues with Global Production Works product

I want to report a serious concern with Global Production Works's unit that I purchased on March 21, 1977 from your South Noeland, Maine store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Susana L., but my issue remains unresolved.

I want to report a serious concern with Global Production Works's unit that I purchased on March 21, 1977 from your South Noeland, Maine store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Susana L., but my issue remains unresolved.