Unsatisfactory resolution from The Luxury Oasis Ltd.

I am writing regarding order #ORD-7829-ITP-9225 placed with The Luxury Oasis Ltd. on October 14, 2016. I paid $291.82 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Nolan Y. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7829-ITP-9225 placed with The Luxury Oasis Ltd. on October 14, 2016. I paid $291.82 for tool, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Nolan Y. and other representatives have not been helpful in resolving this matter.