Production Products provided defective product

I want to report a serious concern with Production Products's system that I purchased on January 19, 1994 from your New Jensen, Idaho store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Mozell G., but my issue remains unresolved.

I want to report a serious concern with Production Products's system that I purchased on January 19, 1994 from your New Jensen, Idaho store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Mozell G., but my issue remains unresolved.