Frustrated with Global Venture Holdings Punggol's lack of response

I want to report a serious concern with Global Venture Holdings Punggol's item that I purchased on December 23, 1989 from your Lake Brielleberg, Louisiana store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Jamison S., but my issue remains unresolved.

I want to report a serious concern with Global Venture Holdings Punggol's item that I purchased on December 23, 1989 from your Lake Brielleberg, Louisiana store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Jamison S., but my issue remains unresolved.