Silver Hotel & Experiences refused to address issue

I am writing regarding order #ORD-7120-YZH-2127 placed with Silver Hotel & Experiences on January 10, 1976. I paid $734.58 for solution, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Natalie B. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7120-YZH-2127 placed with Silver Hotel & Experiences on January 10, 1976. I paid $734.58 for solution, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Natalie B. and other representatives have not been helpful in resolving this matter.