Unresolved issue with Prestige Treasury Planners product

I purchased a accessory from Prestige Treasury Planners on August 25, 2020. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Vernice D. who promised to escalate my case, but I've heard nothing since.

I purchased a accessory from Prestige Treasury Planners on August 25, 2020. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Vernice D. who promised to escalate my case, but I've heard nothing since.