Poor customer service experience with Residence at Crystal Kazan

I am writing regarding order #ORD-4784-ZBM-5823 placed with Residence at Crystal Kazan on April 27, 1996. I paid $182.70 for membership, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Robyn O. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4784-ZBM-5823 placed with Residence at Crystal Kazan on April 27, 1996. I paid $182.70 for membership, but when it arrived, I discovered experienced frequent disconnections. I've made numerous attempts to contact customer service, but Robyn O. and other representatives have not been helpful in resolving this matter.