Works Products Guadalajara failed to honor their commitment

I am writing regarding order #ORD-3058-YBB-3001 placed with Works Products Guadalajara on August 4, 2007. I paid $518.31 for item, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Glennie U. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3058-YBB-3001 placed with Works Products Guadalajara on August 4, 2007. I paid $518.31 for item, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Glennie U. and other representatives have not been helpful in resolving this matter.