United-Craft refused to address issue
Complaint Details
I want to report a serious concern with United-Craft's accessory that I purchased on April 11, 2000 from your Port Victorberg, Wyoming store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Marcos D., but my issue remains unresolved.
Comments (2)
Sonya Treutel
May 03, 2025 05:40After speaking with Taylor Clark from the Customer Experience at United-Craft, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jedidiah Becker
May 17, 2025 06:03ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding United-Craft's handbag and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at United-Craft and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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