Hidden fees discovered from Design Bros Dresden

I've received an email from Rowan Jackson at Design Bros Dresden offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The subscription box was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the specialty food item you purchased on May 6, 2025. At Design Bros Dresden, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $69.47 2. A replacement specialty food item with an extended warranty 3. A store credit of $69.47 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3169B89E. We value your business and hope to restore your confidence in our company. Best regards, Susan Martin Service Excellence Manager Design Bros Dresden