Unsatisfactory resolution from United Credit Planners
Complaint Details
I want to report a serious concern with United Credit Planners's software that I purchased on December 15, 2024 from your Adalinefort, Idaho store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Turner E., but my issue remains unresolved.
Comments (2)
Arthur Harber
Apr 30, 2025 05:58The situation with United Credit Planners has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-6CCB2D99 multiple times.
Jedidiah Becker
May 26, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at United Credit Planners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-6CCB2D99). One of our specialists from our Quality Assurance will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Clark Director of Customer Success United Credit Planners Customer Relations
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