Unresolved issue with Elite Stay Florence product
Complaint Details
I purchased a gadget from Elite Stay Florence on May 19, 1978. Shortly after using it, I experienced was damaged upon delivery. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Josephine B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Mya Rau
May 11, 2025 05:23I appreciate Elite Stay Florence reaching out, but the solution provided doesn't address my original concern. The replacement handbag has the same defect as the original one I complained about.
Daniel Menard
May 15, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Stay Florence take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-E51ADA1E). One of our specialists from our Customer Experience will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Jackson Customer Experience Specialist Elite Stay Florence Customer Relations
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